About us

About us

The Uni-City Medical Centre in Portsmouth has been voted the BEST surgery in Portsmouth, with 100% patient satisfation, voted by our patients.
 
The Uni-City Medical Centre remains open to help you throughout the pandemic. Please don’t put off getting medical help if you need it.
We just ask that you follow the guidance to keep yourself, other patients and our staff at Uni-City Medical Centre safe.
We offer online or telephone appointments with our GP's and nursing staff to give you the help you need without coming into the surgery but face to face appointments are available if you need one.
Please don’t attend without an appointment.
If you have symptoms of coronavirus and are due to come in for an appointment, let us know in advance.
We'll still be able to offer you medical help but will make sure we do it in a way that keeps everyone safe.
If you no longer need your appointment or can't make it, whether it's in person, online or over the phone, please let us know so that we can offer it to someone else.
 
Help Us Help You.
Thank you
Uni-City Medical Centre
 
 

Practice Leaflet

Please follow the link below to view our Practice Leaflet, we also have hard copies of these available in reception.

Practice Leaflet June 2022.doc

0 abuse

Zero tolerance to staff abuse

 

Several of our staff have experienced threatening behaviour and verbal abuse from some patients who might be finding it difficult to get an appointment or see a GP when they want to. This abuse is unacceptable.

 

Every doctor, nurse, GP, pharmacist and healthcare professional has the right to care for others without fear of being attacked or abused, and we have a zero tolerance on abuse towards our staff.

 

When you contact your GP practice to make an appointment, you will be asked some questions which are designed to help staff guide you to the most appropriate clinical person to help you with your condition. This could be a nurse, clinical pharmacist, physician’s associate, GP, paramedic or more.

 

Anyone who abuses or threatens our staff will be asked to leave the Practice and the Police will be called.

Help us to help you - Care Navigation

Did you know, there are a range of services and trained health professionals working closely with your GP that might be better suited to help you?  The next time you make an appointment at The Uni-City Medical Centre, you may be asked some questions about the reason for your appointment.  Please don't be offended - this is simply so that we can make sure you see the person who is most suitable to help you.  Of course, you don't have to do this, but it would help us to help you and ensure you see the right person, first.  Thank you very much.

Feedback

Patient Feedback

 

"Good reception and nice new building"

- From GOOGLE July 2022

 

"My experience at Uni-City Medical Centre is the single most positive healthcare experience I have ever had in my life. Every single member of staff I had the pleasure of interacting with, from all reception staff, to all nurses, to my doctor, was incredibly friendly, helpful and supportive and at no point was I made to feel like an inconvenience - quite the opposite. This practice is a real credit to Portsmouth sets a real example of what it means to deliver quality healthcare with compassion. I only hope that other practices take a huge leaf out of Uni-City Medical Centre’s book as it makes such an enormous difference being treated with kindness, especially when it comes to your health. A huge thank you to all the staff there for being so amazing! I’d also like to say a special thank you to Lucy on the Admin team, who was my first point of contact with UCMC, and who really set the tone for all the great treatment so-far which has followed. The two nurses (whose names I have rudely forgotten!) who I have been seen by since have been incredibly warm, professional, and caring and I couldn’t be more grateful. They have all restored my full faith in our amazing NHS. Thanks so much again to all!"

- From GOOGLE July 2022

 
"After a week at QA hospital my elderly mum was sent home with no care package. I spoke with Dee a receptionist at the surgery. She was so helpful, could not do enough to help me, and advise me what I should do and what help I could get for my mum. She arranged for a doctor to assess my mum etc. My mum got the help she needed from the surgery, we couldn't be more grateful!! Thank you Dee for your kind advise and assistance when we really needed it !!! X"

- From GOOGLE April 2022

Just a quick email to pass on some patient feedback from one of my clinics:

"The lady is quite new to the practice having only recently moved to Portsmouth and she has a few health needs. She says that the staff at the practice have been nothing bit helpful and she feels she is being really well looked after."

Received March 2022

 

Patient would like us to know "she has never had care like she gets from us at any other surgery.  Said we are absolutely fantastic

- Received February 2022

 

Patient phoned (for blood results) wanted to say "how happy she feels that she transferred to our practice. Very pleased so far."

- Received February 2022

 

Patient email "Hello,I recently came to the surgery and wanted to pass on my thanks for making everything so easy.

 I am 30 weeks pregnant and was having a strong anxiety attack and called worried that something was wrong. Everything was sorted within a couple of hours and everone I spoke to was incredibly kind and understanding.

 The receptionist I talked to initially took the time to calm me down before listening to me and made me feel very supported (even though I was aware that I was being irrational). The doctor called me promptly as promised and was also incredibly helpful. She made sure that I knew what to do and where to look for help and booked me in to be seen by a nurse for a checkover on the same day which calmed me down even further. The nurse I saw was brilliant and talked me through what she was checking and why which I really appreciated. 

At no point in any interaction did I feel rushed or talked down to as I have at other surgeries or in other situations. I wanted to make sure that I passed this on to you and expressed my genuine thanks for the care that I received.  Best wishes "

- Recevied February 2022

 

Verbal Feedback "we were so happy with the care we have received from there, they feel extremely well looked after and supported, every member of staff they encounter has made sure they have done everything they can. They said the receptionist (Dee?) is so lovely and welcoming to them"

- Received January 2022

Your GP practice team of experts

Did you know we have a team of healthcare professionals at our practice? As well as doctors and nurses, we have physiotherapists, pharmacists, paramedics, dieticians, social prescribers and more, as part of our team and our PCN.

This means that we can offer you more specialist support and provide better care. When you contact us to make an appointment, we’ll ask you some questions which are designed to help our staff guide you to the most appropriate clinical person to help.

It might mean that instead of seeing a GP, you are referred to another member of the team, and as an expert in their area, this usually means you’ll be seen more quickly and by someone who can offer their expert support and advice.

You can find out more about the different roles below.

Care Navigators/Patient Advisors:

The first point of contact when you call your GP Practice, teams of Care Navigators or Patient Advisors will ensure you get the right care, from the right person at the right time. Providing them with brief information means they can signpost you accordingly. This can save you time if an appointment is not needed or there are other services that can also support your needs. For example, other members of the practice team or community services.

Advanced Nurse Practitioners:

Advanced Nurse Practitioners are educated at Masters Level in clinical practice and have been assessed as competent in practice, using their expert clinical knowledge and skills. They have the freedom and authority to act, making autonomous decisions in the assessment, diagnosis and treatment of patients.

Care Coordinators:

A care coordinator is a trained health professional that helps to support people’s care. They offer a range of support such as monitoring and coordinating treatment plans, help educate people about their condition, connect people with services, and evaluate people’s progress.

 

Clinical Pharmacists:

Undertake medication reviews for patients with complex, long-term needs and helping them to manage their conditions. They can also help with medication enquiries and prescriptions, supporting the repeat prescription system, dealing with acute prescription requests, and providing expertise in clinical medicines advice and medicines optimisation.

Dieticians:

Experts in nutrition. They work with patients to alter their diets based on their medical condition and individual needs. Dietitians advise people and help them make informed and practical choices about their food and nutrition. This could include people with digestive problems, those who want to lose weight, or who need to put on weight after an illness, or people with an eating disorder or a food allergy.

First Contact Physiotherapists:

Usually physiotherapists with enhanced skills that can help patients with issues such as back, neck and joint pain. By making it easier for patients to see a physiotherapist, they will have quicker access to diagnosis and treatment, helping them to manage their conditions more effectively and recover faster, so they can get back to normal life quickly. GPs will often refer patients to physios as they are often the best clinician to deal with certain issues.

General Practice Nurse:

Involved in most aspects of patient care such as obtaining blood samples, minor and complex wound management, travel health advice and vaccinations, child immunisations and advice, family planning and women’s health, men’s health screening, sexual health services, smoking cessation and screening. GP nurses may also have direct supervision of healthcare assistants.

General Practitioners (GPs):

Treat all common medical conditions and refer patients to hospitals and other medical services for urgent and specialist treatment. They focus on the health of the whole person, combining physical, psychological and social aspects of care. GPs are part of a much wider team and often refer patients to other experts within the practice to provide specialist support for the patients’ needs.

Health and Wellbeing Coaches:

Health and wellbeing coaches engage with people to support them in taking an active role in their health, by providing advice and support. They take a holistic approach, helping people to identify difficulties or issues in all areas of their life and helping them find solutions and lifestyle changes that mean they can lead happy and fulfilled lives. Health and wellbeing coaches can also play a key role in helping to tackle health inequalities.

Nursing Associates:

Help to bridge the gap between healthcare support workers and registered nurses to deliver hands-on care as part of the nursing team. They allow nurses to focus on more complex clinical work. Nursing associates work with people of all ages and in a variety of settings.

Occupational Therapists:

Work with people who have difficulties carrying out various day-to-day activities because of disability, illness, trauma, ageing, and a range of long-term conditions. They help people to get on with their every-day activities and stay in their own homes by providing adaptations. Paramedics Work in a variety of roles within a general practice. Their background in pre-hospital care means that they are used to working with people with a variety of health conditions from coughs and minor injuries to more serious conditions such as asthma and heart attacks. They work alongside GPs and help manage routine or urgent appointments, telephone triage (assessment of urgency of illness or injury) and home visits.

Pharmacy Technicians:

Work alongside the clinical pharmacists and the wider practice team. They help with prescription and medication enquiries, providing safe and effective medicines optimisation as well as ensuring any hospital medication changes are up to date and accurate. They also support electronic repeat dispensing, allowing patients to receive several months of prescriptions at one time and therefore reducing the need for a patient to see a GP each time.

Physician Associates:

A clinical graduate who, while not a doctor, has the skills and knowledge to help diagnose and manage the treatment and care of patients, alongside the practice team, under the supervision of an experienced GP. They can provide extra capacity to help with continuity of patient care and help free up consultants to concentrate on more complex cases.

Social Prescribers:

Sometimes people visit their practice for issues caused by non-medical things like loneliness, anxiety, debt and unemployment, where a medical prescription is not the best solution. A social prescriber works with patients and their families to help them access a range of local community services that provide practical or emotional support and guidance of a non-medical nature. This helps improve the health and wellbeing of people in the community and allows people to remain independent and live their best lives